Refund Policy

Thank you for your purchase. We hope you are happy with your purchase. However, if you are not completely satisfied with your purchase for any reason, you may return it to us for an exchange only, unless otherwise specified.

Customer can cancel their order within 24 hours; refunds will be made back to the payment solution used initially by the customer. Please allow for up to 45days for the refund transfer to be completed.

Please see below for more information on our return policy.


For perfume purchases, all returns must be made within 7 days of the purchase date. All returned items must be in new and unused condition, with the original packaging intact. Refunds will be done only through the Original Mode of Payment.

Please note that our membership packages are non-refundable purchases, and the perfumes provided as part of the membership package can only be exchanged if unopened, or if the perfume was defective/damaged in some way upon opening.

Return Processing

To return an item, please bring it to our office at:

Office 603, Bank Street Building
Bur Dubai
Dubai, PO Box 21415
United Arab Emirates

After receiving your item and inspecting the condition of the item, we will process your exchange.


For defective or damaged products, please contact us at the customer service number below to arrange a refund or exchange.


If you have any questions concerning our shipping, please contact us at
+971 58 543 0229 or